Account and data deletion

Delete in the app (recommended)

This is the fastest path: deletion happens immediately, with no waiting and no middleman.

• Open the Lumini app and sign in.
• Go to Settings (Parent Mode).
• Scroll to the Account section.
• Tap "Delete my account".
• Read the warning and type the word DELETE to confirm.
• Tap "Delete permanently".

Your data is erased right away and you are signed out. Your subscription, if you have one, is cancelled in the same step — you do not need to cancel it separately.

Delete by email (without the app)

If you have already uninstalled the app or cannot sign in, write to privacy@meetlumini.com with the subject "Delete my account".

Send the message from the same email address you used to create the account. That is how we confirm the request is yours — we never ask for your password, and you should never send it.

If you cannot write from the original address, say so in your message: we will ask for another way to verify ownership before deleting anything. That check exists to protect you — without it, anyone could delete someone else’s account.

What gets deleted

Deletion permanently removes the following from our systems:

• Your login account (email, social sign-in identifiers, and active sessions).
• The family profile and every child profile — names, birth dates, avatars, superpowers, interests, and recorded relationships.
• Every generated story, including full text, titles, favourites, and the choices made during interactive reading.
• Every audio narration, including the MP3 files held in our storage.
• Pedagogic settings, saved environments, and progressive-profiling progress.
• Your subscription data in our database.
• Your email on the waitlist, if it is still there.

An active subscription, if any, is cancelled before deletion — no pending or recurring charge survives the account.

What is retained, and why

Two things are not deleted along with the rest, and you should know about them:

Payment records

If you had a paid subscription, the corresponding invoices and receipts remain with our payment processor (Stripe). Tax and accounting law require retaining those records for a set period, and both the GDPR (art. 17(3)(b)) and Brazil’s LGPD (art. 16, I) provide for this exception to the right to erasure. These records contain only the minimum — amount, date, and transaction identifier — and never the stories, the profiles, or the children’s data.

Technical audit records

We keep a record that a deletion happened, with date, time, and an anonymous internal identifier. It contains no name, no email, no child’s name, and no story content. Without it, we would have no way to prove — to ourselves or to a regulator — that your request was actually honoured.

Timelines

• In the app: immediate. Data is erased during the operation itself, within seconds.
• By email: we reply within 5 business days and complete deletion within 30 calendar days of verifying ownership — in line with the GDPR and the LGPD. In practice it is usually much faster.
• Backups: encrypted backups are rotated and overwritten within 30 days. After that, nothing recoverable remains.

Children’s data

At Lumini, every account is created and managed by a responsible adult, and children’s data exists only inside that adult’s account. Deleting the account deletes the children’s data with it, in the same act — nothing is left behind, and no separate request is needed.

If you want to delete a specific child’s data without deleting the whole account, or to withdraw parental consent, write to privacy@meetlumini.com. As COPPA requires, we honour that request without conditioning it on your continued use of the service.

Contact

Questions about deletion, privacy, or data protection: privacy@meetlumini.com. For anything else: hello@meetlumini.com. If something on this page is unclear, write to us — clarity here is our job, not yours.